Hilary Clare FAQs
Deliveries
When will my purchase be delivered?
For orders placed by midday Mondays to Thursdays, the goods should normally arrive the next day. During busy periods in the Garden Centre orders may take up to 1-2 working days to be processed before courier is arranged.
How much do you charge for delivery?
We charge a flat rate of £4.95 for courier delivery and free delivery for purchases that total over £50.00.
To which areas do you deliver?
We deliver to the UK, Ireland and many parts of Europe. Sorry, but we will only deliver outside these areas by special arrangement. Email us at sales@hilaryclare.com to discuss the options.
Do you deliver overseas?
Yes, we do offer delivery throughout most of Europe.
Can I arrange a specific time/day for the delivery of my purchase?
We can arrange a specific day for delivery but only on weekdays (eg to arrive for a special occasion). Please indicate the required date in the Special Instructions box at the checkout when placing the order or contact us by email or telephone. Special arrangements can be made for deliveries by a specified time or on a Saturday but incur an additional charge.
Can you send items to more than one address?
No. Please place one order per address.
Do you deliver on a weekend?
Generally no. However, special arrangements can be made for delivery on a Saturday but this incurs a substantial additional charge. Please contact us for a quotation.
Will my total order arrive in one delivery?
Normally all items in your order should arrive together if placed as one order.
How do I contact you?
We are available to contact by email at sales@hilaryclare.com by telephone on 01772 81111. Postal queries and returns can be addressed to ‘Hilary Clare at Dunscar Garden Centre, 106-116 Southport New Road, Tarleton, Preston, Lancs, UK, PR4 6HY’.
Placing an Order
Can I order over the telephone?
Yes. Please ring us on 01772 811111 to discuss your order and ask to speak to someone in the main shop. Please note that the telephone will be answered as Dunscar Garden Centre.
What are your opening times?
We are open from 9.00am to 5.30pm Mondays to Saturdays and 10.30am to 4.30pm on Sundays. We are shut on Easter Sundays and from Christmas Day to New Year’s Day inclusive. Outside our normal open hours we operate a voicemail service.
What is your online payment procedure?
Payments are processed via HSBC Bank’s secure payment gateway at the time of order. Credit card data is encrypted for your security and we comply with or exceed the latest industry standards on the security of this data.
What cards are accepted for payment?
We accept most credit and debit cards including AMEX but not Diners’ Club.
Do you offer a gift-wrap service?
Yes. Please select this option and your choice of gift card at the checkout and leave your message in the Special Instructions box. We charge £2 for this service. Please note however that we do not offer full gift wrapping for large and bulky items such as barbecues or furniture (but can add a bow with a gift card).
Cancellations and Returns
What should I do if I want to cancel my order?
You have the right to cancel your order within seven working days of delivery. The ability to cancel orders does not apply to goods which have been worn, washed and/or otherwise used.
To cancel your order you can email us at sales@hilaryclare.com with your instructions, entering the words ‘Order Cancel’ in the subject title, or write to us within 7 working days of delivery of your items, quoting your order number. You must take reasonable care of the items whilst they are in your possession and you must not use them. Please return the goods to us in their original packaging, quoting the order number. We advise that you return any goods using registered post in order to ensure their safe return. We will only refund the purchase price (if we have received payment of the price) when we have received the goods from you in an undamaged state. Returns will be at your cost.
What happens if I’m dissatisfied with a product?
We aim to please. Accordingly if you are not completely satisfied with our products then we will accept them back if they have not been worn, washed and/or otherwise used and you notify us within 7 days of receipt of the order.
Email us at sales@hilaryclare.com explaining the cause of your dissatisfaction, entering the words ‘Order Cancel’ in the subject title, or write to us quoting your order number. You must take reasonable care of the items whilst they are in your possession and you must not use them. Please return the goods to us in their original packaging, quoting the order number. We advise that you return any goods using registered post in order to ensure their safe return. We will only refund the purchase price (if we have received payment of the price) when we have received the goods from you in an undamaged state. Returns will be at your cost.
What should I do if I receive incorrect goods?
Please notify us by email at sales@hilaryclare.com, entering the words ‘Incorrect item(s) received’ in the subject title or phone us on 01772 81111 and we will provide you with a returns address. Once the items are received we will fully refund you and strive to send out your correct items as soon as possible.
